SIP Industrial Products Ltd

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In addition to the company's existing terms and conditions, which are available to read in full on our Terms and Conditions webpage, all our Winntec by SIP are subject to additonal criteria concerning their 3 Year Warranty. If purchasing Winntec by SIP products, please make sure that you have fully read and understood the information below.

What is covered by the Winntec 3 Year Warranty?

The 3 Year Warranty covers faulty materials, workmanship and normal wear and tear*. Winntec by SIP products are covered by a 3 Year Warranty beginning from the date of purchase by the end user. The warranty is only valid if the necessary recommendations on safety, operation, service, and routine maintenance have been followed. Call us on 01509 500399 for more information!

*Consumable items such as wheels, castors, circlips, rubber pads, and handle grips etc. are not covered by the 3 Year Warranty, as the replacement intervals for these consumables depend on the extent to which the product is used and how well it is maintained. These parts can be considered equivalent to brake pads, wipers, bulbs etc. on a new car.

 

 

What is not covered by the Winntec 3 Year Warranty?

Faults due to improper maintenance and adjustment are not covered by warranty. Functional problems without any leakage - i.e. jack losing height, unable to lift load etc. - are often due to improper service and calibration. The 3 Year Warranty does not cover defects caused by lack of lubrication, improper maintenance, improper use or abuse, modifications, use with improper fluids or fluid levels, improper or contaminated air supplies, accident, shipping damage, or any other cause not resulting from defective materials or workmanship. Call us on 01509 500399 for more information!

*Consumable items such as wheels, castors, circlips, rubber pads, and handle grips etc. are not covered by the 3 Year Warranty, as the replacement intervals for these consumables depend on the extent to which the product is used and how well it is maintained. These parts can be considered equivalent to brake pads, wipers, bulbs etc. on a new car.

 

 

What should I do if I have a problem with a Winntec product?

Contact the Winntec Dealer where you purchased the product. The Dealer will then contact the supplier who will arrange collection of the item. In most cases, your Winntec Dealer will be able to recommend how to solve a problem on site. This could help save you the inconvenience of having to send the product in for repairs.

During the warranty period, any equipment found to be defective will be repaired or replaced at Winntec's discretion. Winntec, or the repair facility recommended by your Dealer, will determine whether the product is eligible for warranty repair. An approved warranty repair will be made at no charge and the item will be returned carriage paid on an overnight service. The cost of non-warrantable service, repair and freight is the customer's responsibility.

Any equipment that is repaired or replaced within the warranty period shall not extend the original warranty period. This warranty replaces all other warranties, including any implied warranty of merchantability or fitness for a particular purpose. Warranty claims can be accepted only where the fully assembled equipment is submitted for repair. Call us on 01509 500399 for more information!

 

 

Want to know more? Feel free to call us on 01509 500300 for further information!